Please visit the Track Your Order page to check the status of your order.

You will receive an email with a tracking number after your package ships. Please visit our Shipping Page for details on our shipping rates and policies.

Orders are processed within 2 to 5 business days. Once the package leaves the warehouse, please visit our Shipping Page for updates, details on our shipping rates, and policies. You will receive an email with a tracking number as soon as your order has shipped. Please note, your selected delivery time will apply only when the order leaves the warehouse. This is not inclusive of processing time. 

Our business days are Monday through Friday, excluding U. S. holidays.

We accept Visa, Mastercard, American Express, Discover, and Paypal.

Your card is charged immediately. When you place an order with us, your card is authorized (but not charged) for the amount of the purchase. You are not charged until your order actually leaves our warehouse. If you did pay with a debit card or check card, you may notice that the funds are held from your account for a few days and then released back to you if your order hasn't shipped. These funds are not transferred to us until your order ships, they are just held by the bank during this period.

The prices displayed in the store are in U.S. dollars. Your credit card company determines the exchange rate at the time the order is authorized. If you would like to know the conversion of the prices into other currencies, we suggest checking your local newspaper or consulting an online resource for current exchange rates. The rate you are charged should be close to this rate, though it may not match exactly. 

We provide ellenshop customer care support via email. We will reply within 24 hours M-F 9am-5pm PST. You can contact us here.

Once an order has been placed, it cannot be modified or canceled.

If your order contains multiple items, you may receive these items in separate packages. As we have multiple warehouses, we will ship your items from the closest location to you. This may result in items arriving at different times.

We use the latest SSI encryption methods ensuring that your credit card information is transmitted to us in a safe and secure manner.

Debit/check cards with a Visa/Mastercard logo are accepted on our site, and you can use them like a regular credit card. 

Unfortunately, we do not accept money orders. Shopping on our site with your credit card is safe and secure.

All ellenshop.com merchandise is FINAL SALE and is not eligible for a return, refund, or exchange.

However, our goal is your complete satisfaction. If your item has arrived damaged or defective, please do not hesitate to contact customer service, with a pictures of your damage within 48 hours of receiving your order, and they will be able to assist you. 

We encourage our customers to refer to our size charts, available on the product page, or to contact customer service, if they have any questions before placing their order.